Starting your own company can be challenging, especially in today’s competitive market. With so many brands vying for attention, it’s crucial to find a way to stand out.
One often overlooked aspect is the importance of a reliable and efficient IT sector. Your IT department can make or break your brand’s success.
According to a recent survey conducted by CE Pro, four out of five, IT decision-makers express concerns that their organizations are now more vulnerable to security threats due to the rise in remote and hybrid work environments.
That’s why it’s essential to work with a trustworthy IT support and services company like Blue Zorro, or anyone else for that matter.
A competent IT support company should be well-equipped to handle a variety of issues that may arise.
If you’re new to the business world and unsure of what you need, finding the right IT support can seem daunting. But fear not, we’re here to help!
When choosing an IT support company, there are several factors to consider. First and foremost, make sure you do your research.
Look for reputable companies that have experience working with businesses similar to yours.
It’s also a good idea to ask for references or read customer reviews to get a better understanding of their track record.
Another important factor is the range of services they offer. Your IT support company should be able to provide comprehensive solutions tailored to your specific needs.
But that’s just the tip of the iceberg.
There are a lot of exploratory areas and groundwork to cover when hiring the right IT services company.
To that end, we have a bunch of tips to help you get started on doing so.
Tips for Hiring The Perfect IT Company For Your Business In 2023
1. Assess the Available Options
There are different options for IT support agreements in the outsourced IT world. Each IT company has its way of structuring its offerings. So, it’s important to make sure their services align with your expectations.
1.1. Fully-Managed IT Support
If you opt for a fully managed or all-inclusive IT support agreement, the outsourced provider essentially becomes your IT department.
You pay a fixed fee and they handle all your IT management needs. This allows you to focus on your tasks while trusting that your technology will be expertly taken care of.
1.2. Internal IT Person
On the other hand, if you already have an internal IT person or department, a co-managed IT support agreement might be more suitable.
With this agreement, the outsourced provider works alongside your existing IT team. They bring in additional expertise to tackle complex issues and take care of routine tasks, freeing up your internal IT team to focus on higher-level responsibilities.
In both cases, the agreement must be designed to benefit both parties. You want your technology to remain reliable and secure, and a fixed-fee IT support agreement ensures that the IT company has a vested interest in achieving that goal as well.
However, there are some agreements, like block time or monitoring contracts, that may not be in your favour.
These types of agreements incentivize the IT company to generate more billable services by allowing problems to occur.
Ideally, you want to work with a company that prioritizes your success rather than profiting from your problems.
2. Ensuring Priors and Credentials
After Silicon Valley, London ranks as the most technologically interconnected location globally.
In today’s business IT environments, expertise in various areas is crucial.
Cyber security, networking, support, cloud computing, and systems administration are just a few examples of the skills needed.
It’s important to have a team of qualified IT professionals who can handle any situation that arises and provide support when multiple employees have issues simultaneously.
Some IT providers may try to do everything with a small staff, resulting in employees wearing multiple hats.
For example, help desk technicians might also be expected to handle sales or CEOs might also take on the role of lead engineers.
This can create a problem when you need assistance because your provider is busy with other tasks.
It’s best to partner with a company that allows its employees to focus on their specific roles, ensuring that you receive the best support possible.
So, how can you determine if they’re qualified?
- Start by asking about certifications and ongoing education. Technology evolves rapidly, so it’s important for IT professionals to continuously grow and update their skills.
- Certifications like CompTIA A+, CompTIA Network+, and Microsoft MS-900 demonstrate proficiency in the fundamentals of IT support.
- Additionally, you should expect certifications in other technologies commonly supported by the provider, such as Azure or WatchGuard.
By selecting a team of experts with the right qualifications and a commitment to ongoing education, you can feel confident that your IT needs will be met effectively and efficiently.
3. Experience In Handle Your Business Volume
When you’re looking for an IT support company, it’s really important to find one that has the right expertise.
You want to choose a company that not only understands their field but also has experience in your specific industry.
You don’t want someone who is just going to give you generic solutions – you need someone who knows what to do in situations that are unique to your industry.
Another important thing to consider is the size of your company.
The IT company you choose should have experience working with companies of your size. You don’t want to end up with a company that can’t handle the pressure or workload of a business like yours.
And if your business has plans to grow or expand in the future, you need an IT provider that can handle that growth.
They should be able to accommodate any technological changes, whether it’s just upgrading your computers or something much bigger.
It’s really important to find an IT support company that can keep up with your business. You don’t want to get stuck with someone who can’t handle your specific needs or growth.
So take your time, do your research, and make sure to ask the right questions. Find a company that not only has the expertise but also the experience and flexibility to meet your IT needs.
4. Experience With Pre-Installed Software At Your Company
The software development sector in the UK has seen an average annual growth rate of 5.4% from 2017 to 2022, reflecting an expanding market.
When you’re looking to outsource your IT support, you want to find a company with experience in your specific line of work.
However, it’s important to keep in mind that just because a company has experience in your industry, it doesn’t necessarily mean they are familiar with your software.
If your business uses its unique software, it’s unlikely that an outsourced IT company will already know how to use it.
In this situation, it’s crucial to choose an IT company that is willing to learn and adapt. Look for a company that is prepared to bridge the gap between their knowledge and your software’s requirements.
They should be capable of troubleshooting any issues that arise and developing solutions that work for your specific software.
Finding an IT company that is willing to invest time and effort into understanding your software can greatly benefit your business.
It ensures that your IT support team is equipped to handle any challenges that may come up and that they can effectively provide the assistance you need.
So, when considering outsourcing your IT support, don’t just focus on industry experience alone.
Take the time to find a company that is willing to learn about and work with your software, as this will ultimately lead to a stronger partnership and more efficient IT support for your business.
5. 24/7 Availability
When it comes to IT support companies, their availability and reliability can vary.
It’s important to figure out how much support you’ll need and find a company that can meet those needs.
You want to be able to count on them when you need them the most. So, here are a few questions you should consider:
- How quickly do you need a response? Do you need someone to get back to you right away or is a longer response time acceptable?
- How fast do you need problems to be resolved? Are you on a tight deadline and need issues fixed as quickly as possible?
- Will you need onsite support, where someone comes to your location, or remote support, where they can fix issues remotely? Maybe you’ll need both.
At Bluezorro, we understand the importance of availability and reliability. We offer both onsite and remote support as standard.
And our response times? Well, they’re the best in the business. We know that time is money, so we strive to help our clients save both.
With Bluexzorro, you can trust that your IT support needs will be met with speed and efficiency.
6. Onsite Presence In Real Life
During the period of 2021/2022, successful cyberattacks affected over 80% of businesses in the UK, highlighting the pressing need for effective cybersecurity measures which shows the importance of the onsite presence of your service provider.
During your review process, it’s important to make sure that the managed service provider you’re considering offers the opportunity for you to meet their IT team in person.
So when choosing a managed service provider, make sure to prioritize onsite presence and the opportunity to meet the people behind the technology. It’s what sets top-tier providers like us apart.
7. Turnover Time
When choosing a company to work with, you need to consider their delivery speed. Running a business involves many time-sensitive tasks.
You want a company that can provide both quality service and fast delivery. IT support companies have different levels of service, including their response time.
You need to think about how quickly they will respond to an issue. How long does it take for them to resolve issues? And how soon can you expect them to be onsite?
Unfortunately, not every support company offers all these options at the ideal speed. You have to find one that provides the best combination for your needs.
It’s important to have a company that can respond promptly when you encounter IT problems. You don’t want to be waiting around for days or even weeks for a solution. Time is money, and the longer your systems are down, the more it can impact your business.
So, take the time to research and find an IT support company that can deliver fast and efficient service.
Consider their track record and customer reviews to get an idea of their delivery speed. Don’t settle for anything less than what your business needs.
8. Availability of Onboarding Process
When you start a new relationship with an IT support provider, there’s a learning process. It may be a bit rough at the beginning as both parties figure out how to work together.
To make things easier, the IT provider should have a well-documented onboarding process.
This process will help them quickly gather the necessary information to effectively support your organization. And let me tell you, they’ll need a lot of information.
While going through the onboarding process, the IT provider will also address your immediate IT support needs.
After all, you switched providers for a reason, right? So, make sure to discuss these needs upfront with the companies you’re considering. And don’t be shy to ask them how they plan to address these needs.
The onboarding process is crucial for a smooth transition and a successful partnership. It allows the IT provider to understand your organization’s unique requirements and ensure they have all the necessary resources to meet those needs. It’s like getting to know each other’s quirks in a new relationship.
So, don’t underestimate the importance of a thorough onboarding process. It sets the foundation for a strong relationship with your IT support provider.
And remember, communication is key. Make sure to discuss your needs, expectations, and any potential challenges from the start.
Empower Your Business with BlueZorro: Your Premier IT Support Services Partner
In today’s competitive business landscape, IT infrastructure is the backbone of every successful organization.
It propels your operations, streamlines your processes, and keeps your business running smoothly.
However, maintaining a robust, efficient, and secure IT environment can be challenging, especially with the rapid advancements in technology. This is where BlueZorro comes into the picture.
As a top-tier provider of IT support services, BlueZorro is dedicated to offering comprehensive solutions tailored to your unique needs.
We aim to free you from the intricacies of IT management, allowing you to focus on what you do best—running your business.
Your IT Challenges, Our Expert Solutions
We understand that each business has its own set of IT challenges.
Whether you’re struggling with network connectivity, dealing with software glitches, or facing cybersecurity threats, BlueZorro has the expertise to address these issues promptly and efficiently.
Our team of skilled IT professionals brings vast industry experience to the table, allowing us to deliver solutions that not only resolve your immediate problems but also enhance your overall software performance.
Proactive IT Support for Seamless Operations
At BlueZorro, we believe in the power of proactive support.
We don’t just respond to issues as they arise—we work to identify potential problems before they can disrupt your operations.
Our preventative maintenance approach, combined with the latest monitoring tools, allows us to keep your IT infrastructure in top condition, minimizing downtime and ensuring your business operates seamlessly.
The Security that You Can Trust
In an era where cyber threats are increasingly sophisticated, protecting your sensitive data and IT systems is paramount.
BlueZorro’s robust IT support includes state-of-the-art security measures designed to shield your business from potential cyber-attacks.
We offer real-time threat monitoring, regular system updates, and rigorous security audits to ensure your IT environment is always secure.
Contact us today for more information and details!
At the end of the day, choosing the right IT services or support partner is all about making an informed decision.
The best way to do so is by consulting different service providers in your locality, niche area or online spaces. Get pricing quotes from them and run a background check to ensure that everything is in order.
From then on, you can shake hands on a contract and get started from there.
If you’re having trouble finding the right IT services provider, we, at Blue Zorro, have an expert in-house team to rectify such issues.
Feel free to get in touch with us to learn more about our services in depth.