Zorro Managed Outsourcing - Gain more than just the low cost advantage



Overview INDUSTRIES Case Studies
APPROACH Services Contact

IT Marketing Small & Medium Business
Netpace designed and developed a web based system for Cisco’s Reseller Marketplace to simplify the task of procurement. The site provided easy-to- use and intelligent Product Selection, Product Comparison, Product Ordering and Distributor Shopping tools.

• Designed a flexible and scalable system for handling Cisco’s future growth
• Provided Intelligent Management
• Reports based on the data collected
• Provided real time pricing and complete access to historical information

Verizon Developer Community
Netpace delivered Verizon's VZDC, the next generation web portal for Verizon Developers. The new design allows developers access to: developer resources, community/blogs, forums, news and event details, conferences, instructional and marketing Videos, and handset details.

• Device Catalog • Document Management
• Web Content Management
• Video Catalog Management
• Content Platform and Repository
• Robust Workflow
• API for Integration

Global Compensation System
The solution was to upgrade the reporting infrastructure from Crystal to Business Objects. This resulted in a total revamp of the reporting framework including migration of all Crystal Reports to Business Objects reports.

• The system was able to generate 3,000 reports per hour based with 200   concurrent users generating compensation profile reports
• Tremendous improvement compared to the previous 2,000 reports per day

Enterprise – Application Development
Netpace deployed suite of applications for building a major scalable application in ASP- mode for users.

• Integrated workflow with discrete authorization stages
• Built-in data validation and checking routines
• Automated alerts, reminders and reporting
• Automated data flow to and from external databases and systems
• Automatic source data refresh - reduced cycle time from 48hrs to 3hrs

Zions Bank
Overview Mobile Banking
Delivered range of services to customers through its Wireless Banking. Used the Netpace proprietary, goWare Application Platform, to extend banking to Internet enabled cell phones

• Billpay Billing Application
• J2EE Development Environment
• Access Control for Applications on IAS
Blue Zorro’s approach is based on emerging industry trends & practices identified as catalysts for transformational change in the offshoring and outsourcing landscape, enabling us to achieve higher performance levels and provide more sophisticated offerings. We have a well-planned and implemented approach assisting corporate executives to improve shareholder value:
  • Innovative Delivery Model - Staff Augmentation has been the most common model for delivering offshore services. Blue Zorro focuses on finding new ways to collaborate with clients. Managed Services is one such model where we invest time upfront to document underlying business processes, mutually agree on service levels and ensure smooth transition to new model for outsourcing.

  • Business Domain Knowledge – More and more, successful contracting revolves around expertise in specific business processes or domains, such as loan origination skills, credit card processing, and account openings. We make investments to provide and build business depth in our client’s domains. This helps to have a clearer view of the outsourcing requirements, and for us to move our work up the value chain, eventually becoming the client’s strategic partner.

  • Managing Talent Better - We follow best-in-class practices for keeping attrition rates to a minimum and retaining the best talent. These practices include tight integration between offshore and client teams, mix of interesting and repetitive work from client, long enough engagement for offshore teams to develop domain expertise, upfront physical presence at client’s site, and constant improvement based on onshore & offshore collaboration.

  • Metrics & Transparency - We help clients set fewer and clearer metrics for judging results. Fewer offshoring performance metrics that affect high level goals directly provides for rapid course correction. Additionally, we ask our clients to provide for greater transparency in their evaluation so we can focus on outliers where our performance is lagging or above average. This provides for real improvement.
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